Here you’ll find a range of useful resource materials and guides as well as the Standards, Procedural and Guidance Documents relating to the ENplus® scheme.
Additionally, there are a number of frequently asked questions which will be updated regularly as new queries are raised.
Please select from the topics listed below to view the associated downloads and other relevant information.
Should you require more details regarding any of the topics covered or are looking for information that isn’t listed, please email: mstafford@pelletcouncil.org.uk
The UKPC is the National Licenser for the ENplus® Quality Scheme in the UK and, upon successful certification and payment of the license fee, is responsible for issuing your ENplus® Quality Seal and License Agreement.
In order to express an interest in becoming an ENplus® certified company please contact markstafford@pelletcouncil.org.uk who will issue the relevant application forms and data sheets along with the appropriate Standards and Procedural Documents.
You will find below the new documentation which is a result of the ENplus® revision. All companies applying for certification after 1st January 2023 should follow this set of documents.
For a comprehensive overview of the key changes affected by the ENplus® revision please download the information leaflet here
ENplus® ST 1001
ENplus® Wood Pellets – Requirements for Companies
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ENplus® ST 1001 (2nd Edition)
ENplus® Wood Pellets – Requirements for Companies
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ENplus® ST 1002
Requirements for Certification & Testing Bodies Offering ENplus® Certification
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ENplus® ST 1003
Usage of ENplus® Trademarks – Requirements
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ENplus® ST 1003 (2nd Edition)
Usage of ENplus® Trademarks – Requirements
Download this document
ENplus® PD 2001
Structure & Development of ENplus® Documentation
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ENplus® PD 2002
Complaints & Appeals Procedures
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ENplus® PD 2003
Issuance of Permissions for the Use of ENplus® Trademarks
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ENplus® PD 2004
ENplus® Listing of Certification & Testing Bodies
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ENplus® PD 2005
Governance of the ENplus® Certification Scheme
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ENplus® PD 2006-UK (3rd Edition)
Fees
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ENplus® PD 2007
Investigation & Resolution of Fraudulent Use of the ENplus® Trademarks
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ENplus® PD 2008
Handling Confidential & Personal Information
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ENplus® GD UK 3001
ENplus® – Storage of Wood Pellets
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GD 3001 includes the following elements:
ENplus® GD 3002
ENplus® – Translations of the Pellet Bag Design
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ENplus® GD 3004
ENplus® – Plausibility Checks of Mass Balance Systems
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ENplus® certified companies are required to appoint a Quality Manager who, as per Section 7.2.2.2 of ST 1001, must participate in approved training during the first year of certification and subsequently at least once per three-year certification period.
There are two separate courses – one for Producers and one for Traders. Whilst there is some duplication, Quality Managers at companies who are both Producer and Trader should complete both courses whilst Service Providers should complete the Trader course.
Both courses begin with an introduction to ENplus® with the Producer training consisting of eleven modules including raw materials, pelletizing, post-production, sampling, self-monitoring, bulk pellet delivery, conformity assessment & inspection, laboratory testing, quality complaints and trademark, bag design & fraud. The Trader training consists of nine modules including production, self-monitoring, bulk pellet delivery & vehicles, (client) storage rooms, conformity assessment & inspection, laboratory testing, quality complaints and trademark, bag design & fraud.
In order to enrol for the training please complete the online registration form
If you require any further information please do not hesitate to contact mstafford@pelletcouncil.org.uk
It is a requirement of the ENplus® scheme that all drivers of transport vehicles for small-scale delivery in contact with the end-users shall participate in training on reliable pellet delivery and storage at least once during each three-year certification period. The Wolfson Centre’s course entitled ‘Quality & Safety Issues in Pellet Delivery’ satisfies this requirement and is approved by the UK Pellet Council.
More information about this course including dates, content and registration procedure can be found using the following link: https://www.gre.ac.uk/engsci/research/groups/wolfsoncentre/coupro/sc/ukpc
You can also contact Caroline Chapman at C.J.Chapman@greenwich.ac.uk directly if you have any further questions or require additional information.
If you have purchased ENplus® certified wood pellet fuel and are experiencing any problems, it is important that you notify the supplier of your fuel as soon as possible.
Once you have provided them with all relevant details they will conduct a thorough investigation before presenting you with their written findings and recommendations. If you are dissatisfied with their response or believe that there is additional information that they should have taken into account you should challenge their response directly and request further consideration of your complaint.
If, after exhausting all possibilities, you are still unable to reach a satisfactory resolution directly with your supplier, please contact the UK Pellet Council’s General Secretary & Standards Manager, Dr Matthew Goodwin, at mgoodwin@pelletcouncil.org.uk
What is ENplus® ?
ENplus® is a world-leading, transparent and independent certification scheme for wood pellets. From production to end delivery, it guarantees the highest quality throughout the entire supply chain.
Which fuels can be ENplus® certified?
Only pellets made of woody biomass can be ENplus® certified.
What makes an ENplus® wood pellet?
In additional to stringent requirements regarding raw material selection, production, handling, storage and delivery, ENplus® certified wood pellets must meet a variety of technical specifications including length, mechanical durability, percentage of fines, ash content, bulk density, moisture content and calorific value.
How can I identify ENplus® certified wood pellets?
All communication material (website, flyer, etc.) from a certified company, when referring to ENplus® certified pellets, should contain a valid ENplus® certification seal. The certified company details shown on the communication material should correspond to the ones shown on the producers list or the traders list. More information regarding the ENplus® certification seal can be found here.
How can I identify if a bag of ENplus® certified wood pellets is genuine?
ENplus® certification grants certified companies the right to bag their pellets in bags showing the ENplus® logo and all bag designs must be approved prior to use – either by the International Management of ENplus® (EPC) or the National Licenser for those countries that have one. The National Licenser for ENplus® in the United Kingdom is the UK Pellet Council.
All approved ENplus® bag designs are detailed alongside each certified company’s information on the ENplus® website which can be found by accessing either the certified producers list or the certified traders list. Scroll down to see the list of certified companies and use the ‘Country’ and/or ‘Search’ box to narrow down your enquiry. Once found, click on the name of the company you are interested in, to see its certified activities, certified status, address, and approved bag designs. If you click on a bag design, you will be able to examine it in detail.
If you have any questions at all relating to approved bag designs in the UK, then please do not hesitate to contact the UK Pellet Council.
Who are the UK Pellet Council?
The UK Pellet Council (UKPC) is a trade body which represents the interests of the UK wood pellet sector.
We are also the National Licenser for the ENplus® scheme which includes the standardisation and certification of wood pellet quality, safety and security of supply, education and training.
Members of the UKPC are all ENplus® certified manufacturers and distributors of wood pellets for heating.
What is the role on an ENplus® National Licensor?
The ENplus® National Licensor is the governing body of the ENplus® certification scheme in that country and is responsible for issuing licenses to the certified companies granting use of the ENplus® Trademarks in accordance with ENplus® ST 1003.
What are the ENplus® Trademarks?
The ENplus® logo and the terms “ENplus®” and “ENplus A1®” are registered as International Trademarks (ITMs) under the Madrid Agreement and Protocol by the International Bureau of the World Intellectual Property Organization (WIPO) and as European Union Trademarks (EUTMs) with the European Union Intellectual Property Office (EUIPO).
A full list of ENplus® Trademarks with associated details and criteria for usage can be found here.
How can I report fraudulent misuse of the ENplus® Trademarks?
If have any concerns relating to misrepresentation or the fraudulent misuse of the ENplus® Trademarks, then we would ask that you complete this form on the ENplus® website.
Please rest assured that we take confidentiality very seriously and that we never disclose the identity of our reporters.
What is the ENplus® Blacklist?
We reserve our rights to take all measures appropriate and necessary to make the infringing actions of companies known to the national and international markets. That is why we decided to create an ENplus® Blacklist which records companies that are either abusing or have abused the ENplus® Trademark.
What is expected of ENplus® certified companies?
ENplus® certified companies have the correct guidelines, procedures & training in place to ensure high and consistent quality. ENplus® operates as a third-party certification scheme, and the companies have their conformity assessed annually by independent accredited organisations.
How can I identify an ENplus® certified company?
All ENplus® certified companies – including those terminated or suspended – are listed on the ENplus® website. The certified producers list and the certified traders list are always kept up to date.
Companies that are not listed here are not considered ENplus® certified and, if you have any questions or concerns, please do not hesitate to contact the UK Pellet Council.
What is a suspended certificate?
A suspended certificate means that the company is no longer authorised to produce or sell wood pellets using the ENplus® trademark for a period of time. Make sure to check the status of the certificate you are looking up!
What is the procedure for a company to become ENplus® certified in the UK?
In the first instance, please contact the UK Pellet Council who will be happy to explain the process and provide all necessary information & documentation.
